Troubleshooting

Many problems can cause a slow or unreliable Internet connection, including the following: Lousy Internet service Firewall or too many firewalls Defective Ethernet adapter Router problem Ethernet adapter speed setting Corrupted communications Overloaded DNS (Domain Name Server) If you're running a PC with Windows XP, I encourage you to check out a troubleshooting piece that [...]

Starting a few weeks ago, whenever I would try to play a YouTube video, it would play maybe a quarter to a third of the video, and then stop. Clicking my browser's Refresh button didn't help, so I tried clearing the cache - the temporary files Web browsers store that often cause problems. That didn't [...]

Excerpt from The Complete Idiot's Guide to Computer Basics, 5th Edition. I get calls all the time from friends, relatives, and colleagues who claim that a file they were working on mysteriously vanished. In about 1 percent of those cases, they're right – whatever file they were working on did vanish. Perhaps they didn't save [...]

My son called me from work, where he was having trouble printing out a checklist of daily tasks. The checklist was 4 pages long, but when he tried to print it, only a half page would print. He kept trying and trying, and every time he tried, the printer printed out the same half page. [...]

I've always considered computers to be odd creatures. One day, everything seems to be working just swell, and the next day, for no apparent reason, it slows to a crawl or refuses to do anything. Recently, however, I discovered just how strange computers can really be. My brother-in-law who happens to reside in Phoenix, Arizona [...]

I encountered a nagging problem with all the Windows PCs on my network. Sometimes, they’d run just fine. Other times, they’d slow to a crawl. What used to take only a few seconds for my computer to accomplish would now take several minutes. During my research, I found that several other people encountered similar problems. [...]

Whenever I encounter a problem in Microsoft Windows, the first place I turn to is Microsoft’s Knowledge Base – an incredible resource for articles on troubleshooting and correcting problems in Microsoft Windows and other Microsoft programs. To access the Knowledge Base, take the following steps: Fire up Internet Explorer or whichever Web browser you use. [...]