Troubleshooting with Microsoft Knowledge Base

Whenever I run into computer problems, I usually visit Google, type a brief description of the problem and click Search. In most cases, one of the links leads to something useful or at least points me down the path to the solution. Frequently, however, the links...

Searching for Lost Files and Folders

Excerpt from The Complete Idiot’s Guide to Computer Basics, 5th Edition. I get calls all the time from friends, relatives, and colleagues who claim that a file they were working on mysteriously vanished. In about 1 percent of those cases, they’re right –...

Printer Printing Only Half a Page

My son called me from work, where he was having trouble printing out a checklist of daily tasks. The checklist was 4 pages long, but when he tried to print it, only a half page would print. He kept trying and trying, and every time he tried, the printer printed out...

Weird Computer Repairs

I’ve always considered computers to be odd creatures. One day, everything seems to be working just swell, and the next day, for no apparent reason, it slows to a crawl or refuses to do anything. Recently, however, I discovered just how strange computers can...

Google’s Built-in Calculator

Most computer users are well aware of Google’s ability to track down just about everything on the Internet, but few are aware that Google moonlights as a calculator: To perform a calculation, type it into the Google Search box followed by the equal sign, and...

What Is Phishing?

Experienced computer users know what phishing is – any attempt to con users into handing over sensitive information, including usernames and passwords. However, many computer users still get fooled by phishing emails. To protect yourself, you need to know what a...

Document Won’t Print; Then I Get Several Copies

One of the most common problems that beginning computer users have is dealing with the Windows print queue. They’ll click the Print button and if the printer doesn’t spit out a page immediately, they’ll click the button again and again. When the...