Troubleshooting Windows Via Microsoft’s Knowledge Base

Whenever I encounter a problem in Microsoft Windows, the first place I turn to is Microsoft’s Knowledge Base – an incredible resource for articles on troubleshooting and correcting problems in Microsoft Windows and other Microsoft programs.

To access the Knowledge Base, take the following steps:

  1. Fire up Internet Explorer or whichever Web browser you use.
  2. Go to
  3. Click the Support link.
  4. Click Knowledge Base. The Advanced Search page appears.
  5. Click the Show More Options button.
  6. Open the On what product do you want to search? list and click the Microsoft product you think is causing the problem.
  7. Click in the search box near the top of the page and type a description of the problem you’re having. (If you received an error message, type the message exactly as it appeared.
  8. Click the Search button.

Personally, I prefer using the Microsoft Knowledge Base to troubleshoot problems, but the Support page contains additional tools, including Help & Support Home, Microsoft Update, Windows XP Solution Center, Windows Vista Solution Center, and 2007 Office suites Solution Center. All of these are worth checking out.

Meet the Author

Joe Kraynak

Author of The Complete Idiot's Guide to Computer Basics.

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